{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11751038,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2026","dateComplaintFiled":"07/17/2026","vin":"KMHTC6AD2GU","components":"UNKNOWN OR OTHER","summary":"Formal complaint against Hyundai Motor America for failure to provide safety recall remedies on a U.S.-conforming vehicle.  Vehicle History: This 2016 Hyundai Veloster was purchased in the U.S. territory of [XXX], manufactured to meet U.S. Federal Motor Vehicle Safety Standards (FMVSS). Years later, it was legally relocated to the U.S. mainland and is currently registered and driven in [XXX].  The Database Issue: Official factory documents from Hyundai Puerto Rico confirm this VIN has critical, active safety recalls (chassis and engine/fire campaigns). However, due to regional database fragmentation between internal networks, these active recalls do not populate on domestic U.S. systems. The MyHyundai USA portal accepts the VIN, but the recall dashboard displays as completely blank (0 open/0 closed), hiding these safety risks from local U.S. dealerships.  Corporate Refusal: I opened corporate Case #XXX with Hyundai Motor America to request a manual database sync so a local MA dealer could perform the repairs. On XXX, Hyundai Customer Care issued a formal written refusal via email, stating textually: \"Hyundai Motor America only maintains records for US vehicles. We suggest working with your local dealer and Hyundai Worldwide.\"  Because [XXX] is a U.S. territory, denying a safety recall remedy by treating this as a foreign vehicle violates federal safety mandates. Local dealers cannot perform repairs because corporate refuses to push the data entry through.  Uploaded Attachments: - Hyundai PR safety recall log showing active campaigns for this VIN. - Email from Hyundai Motor America (Case XXX) refusing service.  I request NHTSA compel Hyundai Motor America to update this VIN's regional status so my local dealer can execute the safety repairs free of charge. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2016","productMake":"HYUNDAI","productModel":"VELOSTER","manufacturer":"Hyundai Motor America"}]}]}