{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11751190,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2026","dateComplaintFiled":"07/17/2026","vin":"1FTFW1ED4MF","components":"FUEL/PROPULSION SYSTEM","summary":"On July 15, 2026, I took the vehicle to Lafontaine Ford for maintenance and to address open recalls. I was informed that the open recall for the low-pressure fuel pump (campaign 25S75) did not have a solution available. Due to the severity of the recall, I contacted the Ford Customer Care Center. A representative stated that a solution would be available on July 17, 2026, and that they would contact Lafontaine Ford to prioritize the vehicle for repair on July 18, 2026.  On July 17, 2026, I followed up with Lafontaine Ford and confirmed they had received no contact or notation from Ford regarding prioritization. Lafontaine Ford also stated they had no information on when parts would become available and that nothing could be done at that time. I then contacted the Ford Customer Care Center again because no action had been taken, even though the recall has been open since approximately July 8, 2025.  A Ford Customer Care Center representative confirmed that no remedy was available for my model year and that they did not know when one would be available. Due to the seriousness of the recall, I requested a courtesy vehicle. The Ford representative contacted Lafontaine Ford regarding this request and then disconnected the call. The Lafontaine Ford representative informed me they could not provide a courtesy vehicle without written confirmation from Ford due to the dealership having no reasonable timeframe of when parts/remedy would be available.  When I called the Ford Customer Care Center back and explained what Lafontaine Ford had told me, I was treated indifferently and was disconnected twice. I eventually spoke with a supervisor who refused to escalate the concern or provide any assistance with the documentation Lafontaine Ford said they needed in order to provide a courtesy vehicle.  The low-pressure fuel pump is the component identified in the recall and can fail, resulting in loss of engine power or stall while driving. This creates a significant safety risk, part","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"F-150 HYBRID","manufacturer":"Ford Motor Company"}]}]}