{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11751302,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2026","dateComplaintFiled":"07/18/2026","vin":"JTMP1RFV1LJ","components":"UNKNOWN OR OTHER","summary":"I ordered a plastic underbody cover (about 12\u00d720 inches) through Toyota Arapahoe and paid $70 for the part. I was given an appointment for installation.  When I arrived, I was told that the installation would take an hour and a half, even though the work consisted of fastening nine screws, while the old cover had been factory\u2011attached with only five simple self\u2011tapping fasteners, and this work was supposed to be free. After about an hour, I found my vehicle in the general parking lot, with no notification, no status update, and no explanation from the employees.  When I asked why the work had not been completed, I was told: \u201cThere is not a single screw in the station,\u201d \u201cThe screws may arrive in a week,\u201d \u201cThe installation will cost about $100.\u201d  I asked the manager: \u201cYou want one hundred dollars just to fasten nine screws?\u201d  At that moment, the situation escalated. A man appeared who claimed to be \u201cthe boss of the entire station.\u201d His behavior was aggressive and unprofessional. He refused to give his name or provide a business card. Because I speak English poorly, I asked him to say his name again. I tried to say \u201clast name,\u201d but due to stress I mistakenly said \u201cfamaly.\u201d  Instead of offering an electronic translator, this person began acting in a disturbing and irrational manner: shouting \u201cfamily, family!\u201d, rolling his eyes, moving around the room in an agitated way, and repeating the word loudly. I was confused and repeated the word after him, not understanding what was happening. Two other employees approached and began repeating \u201cGo, go,\u201d pressuring me to leave. Their behavior was clearly aimed at intimidation and forcing me out of the premises.  After returning home, I measured my blood pressure: 170/90, which is significantly higher than my usual level of 140/80 and is considered a pre\u2011heart\u2011attack indicator. This dangerous spike in blood pressure was a direct result of the aggressive and humiliating treatment by the employees of Toyota Arapahoe.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"RAV4","manufacturer":"Toyota Motor Corporation"}]}]}