{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11751401,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2026","dateComplaintFiled":"07/19/2026","vin":"WA1ANAFY7K2","components":"SERVICE BRAKES","summary":"Went to Mavis on Weber Rd in Bolingbrook, IL for front brake replacement on June 6, 2026. It took 6.5 hours when I was originally told when I called to schedule the appointment it would only take 1.5 hours, so it was obvious that something was wrong. Within 100 yards of leaving their parking lot after the service appointment, an obvious clattering was present. I immediately called them to let them know the replacement had not been performed correctly. Booked appointment with Audi of Naperville first thing Monday morning to have them fix whatever was wrong - the earliest appointment I could get was June 11. Drove the car until Wednesday evening when something went very wrong and constant clatter was replaced by loud scraping and brake lockup when I exited 355 on my way home from work. Called someone that night to have it towed to Audi for the next day's service appointment. Audi videoed their inspection and shared the video. Their inspection revealed one caliper entirely missing from the driver side brakes and the other caliper on that brake very loose. I paid Audi personally for that repair.  I called Mavis customer service to notify them of my findings. After pulling the shop video from my brake appointment that day, they got back to me and said they would refund me for that appointment, the tow to Audi, and the Audi repairs. I have since been in touch with them and they said they mailed me a check on July 2. Since it has been 17 days since that date and it doesn't take mail that long to get to most of North America, I tend not to believe them.  I have since learned that this Mavis brake replacement was negligent  and could have resulted in an accident, with the potential of injury. I am contacting you because I don't want Mavis to take their responsibilities for the safety of their customers so casually.","products":[{"type":"Vehicle","productYear":"2019","productMake":"AUDI","productModel":"Q5","manufacturer":"Volkswagen Group of America, Inc."},{"type":"Vehicle","productYear":"9999","productMake":"TBD_TEST","productModel":"TBD_Test","manufacturer":"ODI Demo Co"}]}]}