{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11751650,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2026","dateComplaintFiled":"07/20/2026","vin":"1FMCU9DZXLU","components":"VEHICLE SPEED CONTROL","summary":"\u200bVEHICLE INFORMATION \u200bYear/Make/Model: 2020 Ford Escape Hybrid Titanium \u200bComponent: Electrical / Instrument Cluster / Digital Display Unit (IPC) \u200bHazard: Critical Visual Hazard & Operational Safety Defect \u200bSTATEMENT OF SAFETY CONCERN The 12.3-inch digital instrument cluster in the 2020 Ford Escape Titanium is experiencing severe pixelation and flickering, indicating imminent screen failure. Because this trim lacks mechanical gauges, screen failure blinds the driver to vital real-time operating metrics: \u200bSpeedometer: Prevents real-time speed monitoring, increasing collision risk. \u200bEngine Temperature: Hides thermal warnings, risking sudden engine breakdown or overheating. \u200bFuel Gauge: Obscures fuel levels, risking sudden loss of propulsion in active traffic. \u200bWarning Lights: Hides critical alerts for Brake System, Airbags, Tire Pressure, and High-Voltage Hybrid System faults. \u200bOPERATIONAL HAZARD ANALYSIS Driving with a malfunctioning instrument panel creates immediate hazards: \u200bDriver Distraction: Constant screen flickering directly in the driver's line of sight creates a dangerous visual distraction, especially at night. \u200bPower Loss Risk: Lack of fuel/hybrid monitoring increases the likelihood of stalling on highways or busy intersections. \u200bLoss of Safety Warnings: The vehicle cannot communicate critical restraint or braking system failures to the driver. \u200bREQUESTED ACTION / RESOLUTION This condition represents an active safety defect. I request: \u200bImmediate diagnostic and replacement of the digital instrument cluster unit (IPC) or control module under applicable technical/safety service guidelines. \u200bFormal documentation of this defect with Ford Motor Company and reporting to federal regulators (NHTSA).","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"ESCAPE HYBRID","manufacturer":"Ford Motor Company"}]}]}