{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11751918,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/26/2024","dateComplaintFiled":"07/21/2026","vin":"1FA6P8TH9R5","components":"ELECTRICAL SYSTEM","summary":"I bought a new 2024 Mustang in 11/2024 from Town & Country Ford in Port Arthur, Tx. Days after the purchase, I recieved a voicemail to return asap and was told by the owner that I would recieve a gift card if I did.  I didn't understand why at the time, as it wasn't explained.  Unfortunately, I was unable to return because the dealership is 4 hours drive from my residence.  That was the last I heard anything.  Recently, in 6/2026 I noticed that there were 2 active recalls in the Ford app.  I then made an appointment with my local dealership, Tyler Ford in Tyler, Tx and the recalls were performed.  The service tech at the Tyler dealership advised me then that there was no warranty start date entered in the system from when the vehicle was purchased and that he could not enter the recall information, nor could he perform any future warranty work.  The week after, I noticed a crack in my passenger tailight and took it to the Tyler dealership.  The same service tech (Vegas) advised that they couldn't do anything because of the warranty service date issue.  Myself and Vegas have attempted multiple times over a 3 week period to have this date entered by Town & Country.  Further research finds that there was a stop sale recall on the Mustang issued 10/2024 24C35 for the IPC screen that was not performed prior to its sale to me 11/2024 and now the dealership management is attempting to cover it up.  I've spoken with the dealership warranty person (DeMarcus) and he has advised that management is aware and he has relayed the info several times.  Nonetheless, aside from their violation of federal law and elusive cover up, I am seemingly without warranty coverage and forced to drive un unsafe vehicle because the turn signal does not operate due to penetrating water damage into the light housing. Town & Country says they will enter the date when the recalls are entered, but Tyler says they can't enter the recalls until the warranty start date is entered.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MUSTANG","manufacturer":"Ford Motor Company"}]}]}