{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11752198,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/06/2026","dateComplaintFiled":"07/22/2026","vin":"JF1ZCAB19D2","components":"UNKNOWN OR OTHER","summary":"Hello, My name is [XXX] and I have a Subaru BRZ 2013 which harbors a valve spring recall (NHTSA Campaign ID 18V-772, Subaru Recall WTY-84). In seeking help to repair this, I had a customer experience that can be viewed as neglectful, deceitful and malicious in nature. Dealership Recall Refusals I called into two different dealerships to get this recall taken care of under the policies and procedures set forth by the NHTSA and at Subaru\u2019s direction (notice). One dealership, Lancaster County Motors Subaru of Lancaster, immediately declined the recall and Subaru Advocacy suggested I take it elsewhere, violating several safety mandates and franchise agreements set forth by Subaru. Steve Moyer Subaru Subsequently, I called Steve Moyer Subaru dealership in Leesport and was told that they could facilitate the fixing of my recall which was (initially) a sigh of relief based on my previous experiences. They scheduled me for the recall and instructed me to bring my car in on XXX asked to take it in as soon as possible due to the nature of this recall (XXX) and the agreed. They gave me a loaner vehicle and took it in to perform the recall. I signed for the loaner and gave them all applicable information. Escalation Shortly after submission of the vehicle (per Tanner Mohn), I was told that instead of working on the recall, they would like to ask for a new engine on behalf of Subaru (this is given the complex nature of the recall and resulting damage). Please note that I did not suggest this however, Tanner Mohn was vehement on moving forward in this manner. The following week, I got a call from Subaru Advocacy (entity) who apologized for the issues and hold up. Additionally, they stated that they would contact Steve Moyer Motor Subaru to see what the following steps were. Next, I received a text stating that they \u201cexamined\u201d my vehicle and an advisor would be contacting me. I then received a call from Tanner Mohn stating Subaru declined a new engine.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2013","productMake":"SUBARU","productModel":"BRZ","manufacturer":"Subaru of America, Inc."}]}]}