{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11753118,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/19/2025","dateComplaintFiled":"07/27/2026","vin":"km8r4dhe7mu","components":"POWER TRAIN,ENGINE","summary":"In May 2025, I contacted Hyundai regarding excessive oil consumption in my 2021 Palisade. In June, Hyundai directed me to take the vehicle to a dealership for testing. Under TSB 23-EM-008H ([XXX]), a failed oil consumption test requires engine replacement. My vehicle is covered under Hyundai’s 10-year/100,000-mile powertrain warranty.  I have provided complete maintenance records and receipts for every oil change since purchasing the vehicle. Despite this, Hyundai has repeatedly denied my claim, citing maintenance issues and gross negligence without justification. Hyundai’s own guidance states that oil changes may be performed every 7,000 to 10,000 miles under normal conditions.  The repeated testing process has worsened the engine condition. In addition, the dealership has returned the vehicle with missing bolts, oil-related issues, and damage resulting from an improper rear window film installation. I have made numerous attempts to resolve this matter and obtain the warranty coverage to which I am entitled, but Hyundai and the dealership have failed to do so.  I am requesting one of the following remedies: (1) a full engine replacement in accordance with the warranty and TSB requirements, (2) a replacement vehicle of equal or greater trim level, or (3) reimbursement of all costs associated with leasing, purchasing, maintaining, and repairing this vehicle.  We purchased this vehicle based on Hyundai’s reputation, ratings, and promise of “America’s Best Warranty.” We still like the vehicle itself, but the ongoing mechanical issues and Hyundai’s handling of this claim have been unacceptable.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"HYUNDAI","productModel":"PALISADE","manufacturer":"Hyundai Motor America"}]}]}