{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11753125,"manufacturer":"Jaguar Land Rover North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/03/2026","dateComplaintFiled":"07/27/2026","vin":"SALE2FEU7P2","components":"ELECTRICAL SYSTEM","summary":"Three days before leaving for a trip from [XXX] to [XXX] my Land Rover Defender gave me a Low Battery warning. There was no time to take it to the dealership so I bought a new battery and put it in myself, then drove the 700 miles to [XXX].  My family and I were traveling in a remote area 6 miles from our vacation rental, with no cellular service, when our Defender suddenly threw an electrical fault warning on the dashboard asking us to pull over safely, on XXX. We made it to the vacation rental, then I borrowed a family member's car and went into [XXX] to buy tools to see if the battery was charging and if I could safely drive it to the nearest dealer or even home. It was not charging. So I called the dealership (Land Rover Rocklin) and had the car towed to it, then rented a truck to finish my vacation and get the family and our gear home.  At the dealership, Rocklin required a brand-new factory battery to run tests on the failed DC-DC converter. They confirmed the converter failed under Recall 26V-248 and replaced the unit with the same recalled part. To get through this ordeal, I incurred $3,036.13 in direct out-of-pocket costs (towing, rentals, batteries, tools). Despite written confirmation from Jaguar Land Rover Corporate Customer Care agreeing to reimburse these recall expenses, Jaguar Land Rover has since passed me between departments, applied arbitrary roadside assistance caps, and ultimately refused to issue a refund, imposing an illegal financial burden on me to remedy a federal safety defect. I can supply all receipts.  Specific Incident Details Component / System Failure: The DC-DC Converter failed internally (NHTSA Recall 26V-248 / JLR Campaign D126), causing a complete loss of 12V charging. Safety Risk: The failure occurred on remote mountain roads without cell service. A complete loss of 12V power threatens power steering, braking assistance, and vehicle propulsion while driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"LAND ROVER","productModel":"DEFENDER","manufacturer":"Jaguar Land Rover North America, LLC"}]}]}