{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11753322,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2026","dateComplaintFiled":"07/28/2026","vin":"JM1GL1V53h1","components":"ELECTRICAL SYSTEM","summary":"The infotainment touchscreen display in my 2017 Mazda 6 is experiencing a \"ghost touch\" defect, where the screen registers inputs without being touched. The defective touchscreen is available for inspection upon request.  While driving, the system randomly changes settings, switches menus, activates functions, and changes audio or navigation screens without driver input. This creates a safety hazard because it distracts the driver and requires attention to be diverted from the road to address the unexpected screen activity. The issue occurs repeatedly and can happen at any time while the vehicle is in motion.  The condition has been reported numerous times to an authorized Mazda dealership, Puyallup Mazda 608 River Road, Puyallup, WA 98371, 253-845-1766. The dealership acknowledged the complaint but stated the ghost touch condition is not covered under Mazda's extended warranty program for infotainment system defects and declined to replace the screen. My vehicle is included in the Mazda Connect Infotainment Class Action Settlement and extended warranty program, which addresses infotainment system malfunctions. Despite exhibiting the widely reported 'ghost touch' defect, the dealership refused to repair the condition under the extended warranty, leaving a known driver-distraction hazard uncorrected.  The vehicle has been inspected by the dealership, but no repair has been performed. The defective infotainment screen remains installed and available for inspection.  Prior to the defect becoming severe, the touchscreen occasionally registered unintended inputs. The condition progressively worsened and now frequently activates functions without any user interaction. No warning lights, diagnostic messages, or other vehicle alerts appeared before or during the malfunction.  This unresolved defect poses an ongoing driver-distraction risk and could increase the likelihood of a crash.","products":[{"type":"Vehicle","productYear":"2017","productMake":"MAZDA","productModel":"MAZDA6","manufacturer":"Mazda Motor Corp."}]}]}