{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11753600,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/26/2026","dateComplaintFiled":"07/29/2026","vin":"19uua8f59da","components":"STEERING","summary":"On Monday, July 27, 2026, my vehicle suffered a complete failure of the EPS system at startup in my garage, making the steering wheel lock and rendering the vehicle completely non-operational. The vehicle did start and would go into gear but there was a severe increase in steering effort, creating an emergency situation and an extreme safety hazard on public roads if it was driven. The vehicle was towed to an independent automotive repair facility where a certified technician performed a diagnostic scan and isolated the failure to the Electric Power Steering (EPS) control unit. The independent shop verified that my vehicle\u2019s VIN is covered under American Honda/Acura's active 15-year/unlimited-mile warranty extension for Service Bulletin 19-021, which was issued specifically to address a known manufacturing defect involving internal EPS relay wire fatigue. The vehicle was subsequently towed to Metro Acura for the warranty repair. Because the manufacturing defect is inherently intermittent, the EPS system temporarily self-recovered due to ignition cycling and physical vibrations during flatbed transit. Metro Acura and American Honda are currently denying warranty coverage and refusing to replace the defective EPS unit, stating they cannot honor the warranty extension unless they can actively duplicate the failure on-site or pull a live code themselves. By refusing to honor the safety warranty extension and ignoring a documented professional diagnosis of a known, intermittent component fracture, the manufacturer and dealer are forcing me to retrieve and operate a vehicle with a volatile, un-repaired steering defect. This poses an ongoing, severe risk of sudden steering loss to myself, my passengers, and other motorists. I request that NHTSA investigate American Honda\u2019s practice of denying coverage for this critical, intermittent safety defect.","products":[{"type":"Vehicle","productYear":"2013","productMake":"ACURA","productModel":"TL","manufacturer":"Honda (American Honda Motor Co.)"}]}]}