{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11753652,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2026","dateComplaintFiled":"07/30/2026","vin":"5XXG64J26NG","components":"SEATS,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"On XXX, while traveling to [XXX], I experienced serious fuel system problems after filling my vehicle. The fuel gauge fluctuated from full to empty, and a loud pop caused the rear seat, where my two children were sitting, to lift upward. The vehicle would not accept more fuel despite the empty reading. I called AAA, but before the tow arrived, the gauge returned to normal, so I continued my trip. After returning to [XXX], I checked my Kia app and discovered active Recall SC356 describing a damaged check valve that could cause fuel tank expansion, rear seat lifting, and abnormal fuel gauge behavior\u2014the same symptoms I experienced. On XXX, I brought the vehicle to The Kia Store in Louisville, advised them of the recall and my symptoms, and requested an inspection. Service Advisor Sidney Daub stated the issue was caused by a scratched muffler, not the recall, and no recall repair was performed. Relying on that assessment, I continued driving. From XXX, while traveling to [XXX], the same problems returned. Smoke came from the fuel tank area, fuel sprayed onto me when I opened the fuel door, and the vehicle became disabled and required towing home. I then took it to Kia Store East on June 10. There, [XXX] advised the failure was related to Recall SC356, and Haley informed me Kia Consumer Affairs would contact me. After weeks of communications, Kia advised on XXX that the vehicle was unrepairable and requested ownership documents. On XXX, Kia offered only to satisfy my loan balance through a buyback. I believe the dealership's failure to properly diagnose & repair the recall condition in April directly contributed to the later failure, safety hazards, towing expenses, and loss of my vehicle. I respectfully request that NHTSA investigate Kia's handling of Recall SC356 and the dealership's actions, & encourage Kia to consider a replacement vehicle, collateral swap, or another equitable resolution.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"KIA","productModel":"K5","manufacturer":"Kia America, Inc."}]}]}