{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11754336,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/24/2026","dateComplaintFiled":"08/02/2026","vin":"5NMZU3LBXHH","components":"VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"On February 24, 2026, I had the 9C2 software update. My vehicle was being checked for oil consumption. Since then I have had issues with it hard shifting when first starting to drive and sometimes after I've been driving a while. This has continued miles down the road, sometimes over thirty minutes after driving. It also just feels continuously like it is not driving smooth. This only started after the update.  I contacted HMA. The first person on my case (Gurvinder) told me I needed to return my car, not to drive it. I had bronchitis, so I did not immediately do that. The next person \"Rainey\" told me it is a KNOWN issue and they are telling people to warm their cars up for around 3 minutes, and it will be fine. I'd done that, and even driven longer than that. I told him that. I took my mother-in-law home from church miles from there after collecting her at the church door, etc... Getting to the hill at to her home, I didn't think it was going to get up it. Often I don't think I'm going to get out of my driveway, a dangerous driveway in a curve. He wanted Krause Hyundai to contact HMA Engineer. When I was at Krause, they didn't know how to get ahold of HMA Engineer. Dalton also said they can't  back the update out. I'm on my third HMA Case Manager. She keeps changing what I've told her is wrong in the emails, I don't think she knows anything about cars. She won't listen when I say I spoke to Dalton at Krause; she keeps speaking to John. [XXX] said they can do diagnostic, but it will cost me. I refuse to pay as [XXX] and Gurvinder had months before wanted me to take it back to get fixed, and Rainey wanted Krause to contact the engineer. It is a known issue with a letter written by Hyundai. Getting a diagnostic code reading performed is not going to help. I'm afraid my vehicle will lose power on the road and I will be struck.  I tried uploading both pdf and jpg, but it wouldn't let me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"HYUNDAI","productModel":"SANTA FE SPORT","manufacturer":"Hyundai Motor America"}]}]}