{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11754796,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/27/2026","dateComplaintFiled":"08/04/2026","vin":"1ZVBP8EM5E5","components":"AIR BAGS","summary":"I am reporting a safety hazard and a failure by Ford Motor Company to properly remedy the mandatory Takata Airbag Recall. Following the recall repair, a technician reassembly error left the airbag warning light permanently illuminated, meaning my Supplemental Restraint System (SRS) is completely disabled and will not deploy in a crash. I took the vehicle to Astro Ford in Mississippi for resolution. The Service Manager, Hunter Landry, attempted to reset the system three times and confirmed a permanent safety fault exists in the exact recall area. However, Ford’s proprietary dealership software is actively blocking the dealer from pulling the diagnostic codes or proceeding with the repair without a corporate override code. Ford Corporate customer service agents have repeatedly refused to route this request or issue the override code to the dealer, effectively blocking the repair of a failed federal safety recall component. The dealer requires a corporate email sent to hunter.landry@astroford.com to authorize the diagnostic waiver and bypass the software block. Ford's corporate refusal forces me to drive an unsafe vehicle with no working airbags. Desired Resolution: I request that the NHTSA compel Ford Motor Company to immediately issue the corporate diagnostic override code to Hunter Landry at Astro Ford so this defective federal safety recall can be properly diagnosed and repaired at no cost to me.","products":[{"type":"Vehicle","productYear":"2014","productMake":"FORD","productModel":"MUSTANG","manufacturer":"Ford Motor Company"}]}]}