{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11754797,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2026","dateComplaintFiled":"08/04/2026","vin":"5TDDKRFH1FS","components":"STRUCTURE","summary":"The factory paint on my 2015 Toyota Highlander, Blizzard Pearl (Toyota code 070), is delaminating from the primer. The base coat lifts and peels in sheets, starting on the roof, fender, and pillars — the panels with the greatest UV exposure. There has been no collision, repaint, or chemical damage; this is spontaneous adhesion loss between the factory base coat and primer. First noticed 5/5/2026 at ~137,193 miles, it has spread across the roof and pillars, with the largest piece so far (~4\"x2\") flying off the vehicle. Delamination lines radiating under the paint indicate more will detach, and the defect affects all painted surfaces.  On 7/20/2026, while driving at highway speed, a large paint chip detached from the passenger-side A-pillar and flew off, directly witnessed by my passenger. Paint released from a moving vehicle poses a road hazard to trailing vehicles, and further detachment events are likely.  This is a known manufacturing defect in Toyota's 070 Blizzard Pearl paint. Toyota acknowledged the identical defect — UV-related adhesion failure between primer and base coat — in Customer Support Program ZKG, covering the Camry, Corolla, Avalon, 4Runner, Scion, and Lexus GX of the same era. The Highlander was painted with the same 070 formulation in the same period but was excluded, and that program has expired. CSP 23TE08 (Sept 2024), covering paint adhesion failure on 2016–2022 Tacomas in 040 Super White, shows Toyota continues to acknowledge this defect category on other models while Highlander owners remain excluded.  The delamination exposes primer and bare metal, leading to panel corrosion.  I contacted Toyota's Brand Engagement Center on 8/4/2026, case #260804002309, requesting goodwill assistance and was denied the same day; a case manager review is pending. I file this complaint to document the defect on a Highlander so NHTSA has an accurate record of affected models beyond those Toyota has chosen to cover.","products":[{"type":"Vehicle","productYear":"2015","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]}]}