{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11754874,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/17/2023","dateComplaintFiled":"08/05/2026","vin":"3FAHP0HA8CR","components":"STEERING","summary":"I am submitting this formal complaint against Ford Motor Company and its authorized dealership network for falsely reporting a safety recall repair as \"resolved\" while applying an unauthorized, temporary workaround that left the primary safety defect active. In 2023, I brought my vehicle to an authorized Ford dealership to perform mandatory safety recall service regarding the Electric Power Assist Steering (EPAS) failure. The dealership subsequently updated Ford’s central database (OASIS) to show that the safety recall was fully resolved and completed for my VIN. However, the official Repair Order / Invoice provided to me by the technician explicitly documents that a permanent remedy was not performed due to a lack of replacement parts. The technician’s exact written notes state: \"Customer states power steering is not working. Tech and advised verified concern finding that the ground wire pin on the high current wiring harness to PSCM had backed out of the connector. Reconnected pin and cleared codes finding issue resolved. Issue will continue to happen until the harness is replaced. Harness is unavailable at this time. Glued pin into connectors.\"Because the dealership glued the loose pin rather than replacing the backordered wiring harness, the temporary repair failed shortly thereafter, resulting in a total loss of power steering assist. For the past three years (approximately 47,698 miles driven), I have been forced to operate this vehicle without functional power steering. Every attempt to have Ford or its franchised dealerships address this safety hazard has been denied because Ford’s internal system incorrectly lists the recall as \"The Harness Powers the Recalled Module: The \"high current wiring harness to PSCM\" is the primary electrical supply to the exact module being recalled. Reprogramming software on a module while leaving a damaged, glued power connector defeats the entire purpose of restoring power steering safety.see photoes of invoice below","products":[{"type":"Vehicle","productYear":"2012","productMake":"FORD","productModel":"FUSION","manufacturer":"Ford Motor Company"}]}]}