{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11755221,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/06/2026","dateComplaintFiled":"08/06/2026","vin":"JTHFF2C28C2","components":"VISIBILITY/WIPER","summary":"The dashboard (instrument panel) on this 2012 Lexus IS 250 has degraded and deteriorated, developing a shiny, reflective surface. In daylight and bright conditions, this degraded surface reflects onto the windshield and produces a significant glare that obstructs the driver's view of the road. The glare materially impairs forward visibility and makes safe operation of the vehicle dangerous, particularly given the driver's reduced tolerance for compromised visibility.  This is a known and widespread defect. Lexus formally acknowledged the cracking/melting dashboard condition through Customer Support Program ZLZ, which covered approximately 584,800 vehicles. The defect is understood to result from the dashboard material breaking down over time due to heat exposure. Numerous owners of affected Toyota and Lexus vehicles have reported the identical hazard to NHTSA: a degraded dashboard casting a glare on the windshield that impairs the driver's view.  In this vehicle, the condition did not manifest until 2025–2026 — after the support program's coverage window had closed — which is consistent with the latent, heat-driven nature of the defect. The owner contacted Lexus and requested repair. Lexus declined, stating the vehicle was outside the program's coverage limits, and on escalation confirmed it would not take responsibility.  The owner is filing this report because the condition is an active safety hazard affecting road visibility, not merely a cosmetic issue, and because Lexus has declined to remedy it despite having formally recognized the defect across hundreds of thousands of vehicles.  No crash / no injury / no fire (assuming that's accurate — the form will ask; answer honestly).","products":[{"type":"Vehicle","productYear":"2012","productMake":"LEXUS","productModel":"IS","manufacturer":"Toyota Motor Corporation"}]}]}