{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11755807,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2026","dateComplaintFiled":"08/09/2026","vin":"5YJSA1E46HF","components":"ELECTRICAL SYSTEM","summary":"2017 Tesla Model S P100D. Vehicle received a paid MCU2 infotainment upgrade (MCU1 to MCU2), which replaced both the center touchscreen computer and the instrument cluster. The original MCU1 architecture used an independent computer for the instrument cluster, providing redundancy. The MCU2 retrofit consolidated both displays onto a single processor with no fallback mode.  The first MCU2 replacement unit experienced a touchscreen digitizer failure \u2014 touch input stopped responding but the displays remained powered and the instrument cluster continued to function. Tesla replaced it with a second MCU2 unit.  The second MCU2 unit has experienced three complete blackout events where both the center display and the instrument cluster simultaneously lose all power \u2014 no backlight, no image, no data. One of these events occurred while driving at speed on the road. I lost all instrumentation: speedometer, gear indicator, turn signal feedback, warning lamps, backup camera, and climate controls. I had to pull over with no way to confirm my speed or signal to other drivers. The vehicle remained mechanically drivable \u2014 steering, brakes, and motor continued to function.  During the recent blackout a few days back, the vehicle had been stored in a closed garage and was not heat-soaked. I have video evidence of the car with both screens completely dead while the vehicle is in gear and moving. A scroll-wheel reboot restored the screens each time.  This is my fourth service visit to Tesla for this upgrade. The MCU2 architecture provides no independent fallback display for critical safety information such as speed, gear state, or warning indicators during a processor crash. The prior MCU1 system maintained instrument cluster functionality independently of the infotainment computer.","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL S","manufacturer":"Tesla, Inc."}]}]}