{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11755923,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2025","dateComplaintFiled":"08/10/2026","vin":"1FAHP2F84GG","components":"UNKNOWN OR OTHER","summary":"I own a 2016 Ford Taurus Limited that is covered under Ford Safety Recall 25SA9 / NHTSA Recall 25V-695 for the rearview camera.  I received the recall notification in October 2025 stating that a remedy was not yet available and that I would receive another notification once parts became available.  Nearly 10 months later, I contacted my local Ford dealership to schedule the recall repair. I was informed that they still do not have the required parts and that no nearby Ford dealerships have them available. I also contacted Ford\u2019s customer service line, but the automated system simply states there are no updates available for this recall.  My vehicle is experiencing the exact safety defect described in the recall. When I shift into reverse, the rearview camera no longer displays an image. Instead, the screen turns completely blue, leaving me without a functioning backup camera. This is no longer a potential safety concern\u2014it is an active failure that affects the safe operation of my vehicle when backing up.  I am extremely concerned that a federally recognized safety recall remains unrepaired even though my vehicle is now exhibiting the recalled defect. Despite my efforts to have the vehicle repaired, Ford has been unable to provide the necessary parts or any estimated timeline for when the repair will be available.  I respectfully request that NHTSA review Ford\u2019s continued inability to provide a remedy for Recall 25SA9 / NHTSA 25V-695 and investigate the prolonged delay in making repair parts available to owners whose vehicles are already experiencing this safety-related failure.  Thank you for your attention to this matter.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"TAURUS","manufacturer":"Ford Motor Company"}]}]}