{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11756104,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/25/2019","dateComplaintFiled":"08/11/2026","vin":"5YJSA1H18FF","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER","summary":"In Nov 2019, while driving at night, the center touchscreen (MCU) of my 2015 Model S went blank and would not recover after restarts. I lost access to nearly all vehicle controls. The daytime running lights remained on, but the headlights did not illuminate despite being set to auto, and I had no way to turn them on manually because the headlight control is on the failed touchscreen. Climate control was inoperative and the windshield began fogging, reducing visibility. I could not open the charge port despite a low battery. I avoided the freeway and took local roads home. This is the failure covered by Recall 21V035 (8GB eMMC wear-out). Tesla service confirmed via diagnostic logs an internal fault within the MCU and replaced it with a remanufactured unit. I paid $2,045.47 out of pocket (invoice uploaded).  The defect was not remedied. The remanufactured MCU contains the same 8GB eMMC; since the 2019 replacement the screen still goes blank 2-3 times per year, recovering only after 10-15 minutes of holding the reboot buttons. As of Aug 2026, NHTSA's VIN lookup shows Recall 21V035 as \"Recall Incomplete\": Tesla has never performed the free remedy (64GB eMMC daughterboard). Component available for inspection.  In Feb-Mar 2021, Tesla notified me my vehicle was covered and invited a reimbursement claim per its NHTSA-filed plan (49 CFR 573.13). I submitted the claim through my Tesla account within the claim period. Tesla's portal confirms this: it displays \"You have already submitted for the reimbursement\" and blocks resubmission (screenshot uploaded). The plan commits to a decision within 60 days. Five years later: no decision, no payment. In Feb 2026, Tesla Support confirmed it has no mechanism to check or process reimbursement claims. I am reporting Tesla's non-compliance with its filed reimbursement plan and its failure to remedy this recall.","products":[{"type":"Vehicle","productYear":"2015","productMake":"TESLA","productModel":"MODEL S","manufacturer":"Tesla, Inc."}]}]}