{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11756713,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2026","dateComplaintFiled":"08/13/2026","vin":"1FTEw3kpxsk","components":"POWER TRAIN","summary":"Subject: Formal Customer Complaint – 2025 Ford F-150 Powertrain Malfunction / Reduced Power  I am requesting that Ford Motor Company open a formal Customer Relationship Center case concerning an unresolved powertrain malfunction affecting my 2025 Ford F-150.  Vehicle: 2025 Ford F-150 VIN: [XXX] Mileage: Approximately 19,215 miles Servicing Dealer: Gary Yeomans Ford, Daytona Beach, Florida  On XXX my Ford mobile application generated an “Action needed” vehicle health alert stating:  “Powertrain Malfunction / Reduced Power.”  My vehicle is also displaying an illuminated wrench warning and a “Service Engine Soon” message. The Ford application continues to show the Powertrain Malfunction / Reduced Power condition and states that service is recommended.  I contacted Gary Yeomans Ford regarding the condition. I was informed that a part necessary to repair the problem is on national backorder. However, I have not been provided with the diagnostic trouble codes, exact diagnosis, failed component, Ford part number, estimated part availability, estimated repair date, or written confirmation regarding whether Ford considers the vehicle safe to continue operating while this condition remains unresolved.  At this time, I have not experienced an actual loss of power, stalling, abnormal shifting, accident, or other drivability event. Nevertheless, I am concerned about continuing to operate a vehicle that Ford’s own system identifies as having a “Powertrain Malfunction / Reduced Power” condition while the repair remains unavailable.  I am requesting that Ford:  1. Open a formal Customer Relationship Center case and provide me with the case number. 2. Obtain the complete diagnosis and diagnostic trouble codes from Gary Yeomans Ford. 3. Provide the name and part number of the failed component. 4. Confirm the warranty coverage for this repair. 5. Escalate the nationally backordered replacement part. 6. Provide an estimated part availability and repair date. 7. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2025","productMake":"FORD","productModel":"F-150","manufacturer":"Ford Motor Company"}]}]}