{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11756948,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/02/2026","dateComplaintFiled":"08/14/2026","vin":"2T3BFREV7EW","components":"STEERING","summary":"We purchased a used 2014 RAV4 (VIN [XXX]) a few months ago.  During a trip to the store my wife all of a sudden found it extremely hard to steer and almost went into a ditch!  (thank God she didn't).  It was a blessing that she didn't hit anything or anybody when this happened.  It was close to home at the time so I came there to help.  I was barely able to get the vehicle home because it was so hard to steer.  I saw the power steering warning light on the dash and upon further review figured out that the electric power steering (EPS) electronic control unit (ECU) which assists with ease of steering, has failed.  I Googled the issue for my vehicle and it turns out there is a safety recall for failure of the ESP ECU on the 2014 model year RAV4.   However, when I entered our VIN into the system, our particular RAV4's VIN apparently isn't one that falls into those that are covered by the NHTSA Campaign 15V144000 recall.  With this ESP ECU failure being the exact part that the 15V144000 recall is for, I tried contacting Toyota Customer Experience Center at [XXX] to see if they would authorize the repair in light of this failure being the same as those VINs that are covered under the recall.   They declined to authorize the repair.  Chiante told me that \"Toyota likely would have covered this repair if the vehicle had been serviced at Toyota dealerships throughout its life\".   The ESP ECU board either works or it doesn't and it was working when we bought the vehicle and now it doesn't.  This is a SIGNIFICANT SAFETY HAZARD and the vehicle is NOT safe to drive with this ESP ECU failure.  It is estimated to cost $1,500 or more to repair and that is about 15% of what the car is worth!   Aside from not being able to afford this repair on our own, this ESP ECU failure is exactly the same issue as other 2014 RAV4s but Toyota is refusing to cover the repair because our VIN isn't in the list.   How can NHTSA assist with resolving this issue? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2014","productMake":"TOYOTA","productModel":"RAV4","manufacturer":"Toyota Motor Corporation"}]}]}