{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11757757,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/14/2026","dateComplaintFiled":"08/18/2026","vin":"3FA6P0HD5ER","components":"UNKNOWN OR OTHER","summary":"I had a recall on my 2014 ford fusion se regarding powertrain control module software update. I took my vehicle in to Athens ford 6/8/26 to have this fixed then on Friday my car lost power while driving, would not go l, then when I cut it off & back on it was like it went in to failsafe or limp mode. I called Athens ford 5 times on Friday & got no answer, 3 on Monday with no answer then found the number of the lady I dealt with in June. If I paid to have it towed there they could run diagnostics on it she said bc the mobile technicians couldn’t come out and do it. So I log in to my ford account and it showed this recall on the recall I had done it June. I screenshot it and sent it to her and she said it didn’t show it I needed to contact customer care. They told me the same thing that it didn’t show it. So I done a screen recording today of me logging in to my ford account and this is what it showed. Sent that to her and all they can respond is contact customer care. So I’m reaching out with this proof of what it shows and that being exactly what my car done and ford refusing to help me. I ruptured my acl and had surgery and have drs appt and physical therapy twice a week and this is the “courtesy” I get from ford  Joni Spikes  7067654293  I have the screen recording but I can’t attach it for some reason","products":[{"type":"Vehicle","productYear":"2014","productMake":"FORD","productModel":"FUSION","manufacturer":"Ford Motor Company"}]}]}