{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11758028,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/06/2026","dateComplaintFiled":"08/19/2026","vin":"4s4wmapd0k3","components":"STRUCTURE,LATCHES/LOCKS/LINKAGES","summary":"Immediately after pushing the lift gate release button on the dash, a loud and constant alarm tone began. The gate would then not open using the button on the dash, remote, or handle on the exterior of the lift gate door.  To access the items in the rear (and to stop the alarm), we needed to get the door open. We followed the owner's manual exactly to access the internal emergency release. We removed the plastic cover for the gear unit, then used a screwdriver to manually move the release to the right. Despite every amount of pressure we tried, including adding pressure by pushing down on the gate from the outside with one person while another tried the release procedure, the gate would not open.   We ended up looking on YouTube, and found a video that this is not uncommon - and that the solution is to disconnect the battery or to remove fuse #14 on the fuse panel. With tremendous effort and using a pair of pliers, we finally removed the fuse. The alarm stopped but the gate (and other parts of the electrical system) were now off. We replaced the fuse and the door returned to normal function and opened using the handle on the lift gate.  This is a tremendous safety issue. First, there is no easy way to open the gate manually from the interior in the case of an emergency (removing the safety cover and the use of a screwdriver or similar tool is required). Second, this emergency process failed completely, as the gate couldn't be opened at all using the manual release.","products":[{"type":"Vehicle","productYear":"2019","productMake":"SUBARU","productModel":"ASCENT","manufacturer":"Subaru of America, Inc."}]}]}