{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11758033,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2026","dateComplaintFiled":"08/19/2026","vin":"1FTEW1EF0GF","components":"FUEL/PROPULSION SYSTEM","summary":"I made an appointment for July 22,2026 with Purvis Ford in Fredericksburg to have the 28S26 recall for a transmission issue outlined in the recall.  The process was estimated to be 4-6 hours.  Purvis Ford called said the software upgrade was completed and i could get my truck.  The truck would not shift out of 1st gear so i turned around and went back to the dealer and told the service advisor the situation.  He told me i had to drive it for about two hundred miles to get it adapted to my driving habits. I drove it about 20 miles to my home and never shifted out of low gear.  I called the service advisor and he said it needed to be towed back to the dealership for a second recall procedure.   That was scheduled for the following Friday.  On Thursday they called and said it needed a new transmission.  The transmission was working fine when i delivered it to them.  I did exact all what they told me to do.  I’ve made several calls to Ford customer Service with no help from them.  Monday the service manager told me it was going to be test driven by a factory technician and they would get back to me.  It’s now Wednesday and no word on what the results are.  I called this morning and was supposed to get called back but as of this hour nothing.  What course of action do i have at this point.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"F-150","manufacturer":"Ford Motor Company"}]}]}