{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11758098,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/14/2024","dateComplaintFiled":"08/19/2026","vin":"1GYS4KKL9PR","components":"ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER","summary":"Dear NHTSA Vehicle Safety,  I would like to report a recurring safety issue involving the instrument cluster in my 2023 Cadillac Escalade ESV.  Vehicle: 2023 Cadillac Escalade ESV VIN: [XXX] Current Mileage: Approximately 170,000 miles  The digital instrument cluster/display directly behind the steering wheel intermittently goes completely black while the vehicle is in operation.  When this occurs, I lose visibility of the speedometer, odometer, warning information, and other important driver information. The center navigation/infotainment display can remain operational while the driver’s instrument cluster is completely black.  This condition originally began before the vehicle reached 70,000 miles. Initially, it occurred only occasionally and the instrument cluster would eventually turn back on by itself. The problem has progressively worsened and, particularly after approximately 120,000miles, the blackouts have become considerably more frequent.  The vehicle has been brought to a Cadillac dealership. I was advised that insufficient battery power could be causing the problem. The battery was replaced and the vehicle software was updated. However, the instrument cluster continues to intermittently go completely black.  The dealer has now indicated that the complete instrument cluster may need to be replaced.  I am reporting this condition because I believe the sudden loss of the speedometer and other critical driver information while operating the vehicle presents a potential safety concern.  I respectfully request that NHTSA document this complaint and review whether similar instrument cluster/display failures have been reported by other owners of 2021–2024 Cadillac Escalade and Escalade ESV vehicles and whether further investigation may be appropriate.  Thank you for reviewing this safety complaint.  Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"CADILLAC","productModel":"ESCALADE ESV","manufacturer":"General Motors, LLC"}]}]}