{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11759170,"manufacturer":"Volkswagen Group of America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/17/2026","dateComplaintFiled":"08/24/2026","vin":"1V2DE2CA7RC","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER,BACK OVER PREVENTION","summary":"The rearview camera and infotainment display intermittently fail. When the vehicle is shifted into reverse, the infotainment screen goes black or freezes, disabling the rearview camera image. The vehicle must be stopped and the system manually rebooted before rear visibility is restored. The failure occurs frequently in high ambient temperatures, which in South Florida is a near-daily condition. This is the exact defect covered by Recall 24V-480, which applies to my vehicle. The recall's software remedy has been applied \u2014 and the defect has returned. The defect has been reported to an authorized Volkswagen service center on three occasions: Visit 1 (August 2, 2024, at approximately 2,630 miles \u2014 14 days after delivery): Customer complaint recorded as \"Infotainment screen is turning off and on.\" Dealer performed no repair and reported the system was \"functioning as designed.\" Visit 2 (February 17, 2026, at approximately 19,742 miles): Customer complaint recorded as \"Rear view camera blacks out / shows black screen / does not work properly.\" Dealer applied Technical Bulletin 91-24-02 and performed a radio software update from version 1969 to 1990, recording the recall as complete. Visit 3 (July 17, 2026, at approximately 23,662 miles): Customer complaints recorded as \"Rear camera at time doesn't turn on\" and \"Radio screen goes off at time and doesn't connect back to CarPlay.\" Dealer performed a hard reset and stated the concern was \"not present\" at the time of inspection. Safety impact: Loss of the rearview camera image at the moment of shifting into reverse eliminates required rear visibility (FMVSS No. 111). The driver has a documented history of a prior backing collision, which makes this defect a direct and ongoing safety hazard to the driver, family members transported in the vehicle, and third parties. The failure is intermittent and cannot be predicted, meaning the driver cannot compensate for it in advance.","products":[{"type":"Vehicle","productYear":"2024","productMake":"VOLKSWAGEN","productModel":"ATLAS CROSS SPORT","manufacturer":"Volkswagen Group of America, Inc."}]}]}