{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11759364,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2020","dateComplaintFiled":"08/25/2026","vin":"JTDKN3DU9A5","components":"STRUCTURE,SERVICE BRAKES","summary":"To Whom It May Concern,  I am writing to formally complain about the way Toyota has handled the problems with my 2010 Toyota Prius and my repeated requests for assistance.  I have been a loyal Toyota customer and have purchased two new Toyota vehicles because I trusted Toyota's quality and expected good customer service. Unfortunately, after years of contacting Toyota, I have repeatedly been given the runaround without receiving a meaningful resolution.  I am now facing a serious and expensive brake system problem. The vehicle requires replacement of the brake booster with master cylinder and the brake booster vacuum pump, with an estimated repair cost of approximately $4,000. This is a major safety-related repair, and I believe Toyota should properly investigate the issue and consider warranty coverage or financial assistance.  I am also experiencing a serious problem with the paint, which is melting/deteriorating. I have contacted Toyota about these issues before, but the company has not provided the assistance I expected.  It is extremely disappointing that after purchasing two new Toyota vehicles, this is the type of customer service I have received. I should not have to repeatedly contact Toyota or file complaints before my concerns are taken seriously.  I am requesting that Toyota review my vehicle's history, my previous complaints, the brake system failure, and the paint problem and provide a fair resolution, including consideration of reimbursement or assistance with the approximately $4,000 brake repair.  I hope Toyota will take this matter seriously and respond in writing. If Toyota is unwilling to resolve these issues, I will consider escalating my complaint to the appropriate consumer-protection and regulatory agencies.","products":[{"type":"Vehicle","productYear":"2010","productMake":"TOYOTA","productModel":"PRIUS","manufacturer":"Toyota Motor Corporation"}]}]}