{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11760191,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/23/2026","dateComplaintFiled":"08/28/2026","vin":"5YJSA1E51PF","components":"STEERING","summary":"My 2023 Tesla Model S has a horn activated by a small button on the right side of the steering wheel rather than by pressing the center of the steering wheel.  During a recent dangerous traffic situation, I needed to use the horn immediately to warn another driver, but I could not locate and activate the horn button quickly enough while concentrating on avoiding the hazard. No collision occurred. The incident occurred approximately on August 23–24, 2026; I do not recall the exact date.  I reported this to Tesla as a safety concern. Tesla confirmed that my vehicle can be converted to the newer steering wheel configuration with a mechanical center horn. Tesla initially quoted $1,177.34 for the replacement. After further diagnostics, Tesla determined that the conversion also requires replacement of the driver airbag and revised the customer-pay estimate to $1,748.50.  Tesla declined to cover the conversion under warranty or goodwill. After I escalated the matter through Tesla Customer Support, a Tesla Service Manager also declined the request and advised me that if I believe this presents a safety issue, I should report it to NHTSA.  The existing horn is operational. My safety concern is that the location and method of horn activation can make this essential warning device difficult to access instinctively and immediately during an emergency.","products":[{"type":"Vehicle","productYear":"2023","productMake":"TESLA","productModel":"MODEL S","manufacturer":"Tesla, Inc."}]}]}