{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11761335,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2026","dateComplaintFiled":"09/01/2026","vin":"3FMTK4SE1MM","components":"ELECTRICAL SYSTEM","summary":"My 2021 Ford Mustang Mach-E (142,009 miles) intermittently fails to accept a charge at public DC fast-charging stations. My husband relies on these stations because our home electrical panel cannot support a home EV charger, and he uses this vehicle daily for his work in commercial real estate, often needing to charge it twice a day while traveling throughout Southern California.  We first brought the vehicle to Tuttle-Click’s Capistrano Ford (San Juan Capistrano, CA) for this issue, and were charged $250 for a diagnosis and software-related repair (Invoice XXX, dated XXX). The technician’s notes state the vehicle would stop charging after about a minute at DC fast chargers, that the code P0EEE:27 was stored in the SOBDM module, and that the battery was manually charged to 99% and the code cleared. Ford refunded the $250 after the same problem recurred shortly after this repair.  When we brought the vehicle back in a second time for the identical issue, the dealership informed us that Ford currently has no fix for this defect, and that only a Level 1 or Level 2 AC home charger can reliably charge the vehicle — which is not an option for us since we have no home charger installed.  The dealership subsequently provided us with a copy of Ford’s own internal Special Service Message, SSM 55080, titled ‘Stop Charging When Using DC Fast Charger Level 3 With DTC P0EEE:27 And/Or P2E53:27 Stored In the SOBDM Module.’ This bulletin confirms Ford is aware this defect affects 2021–2023 Mustang Mach-E, 2022–2025 E-Transit, and 2022–2023 F-150 Lightning vehicles, that replacing the charge port hardware will not resolve it, and that a software fix was targeted for Q3 2026 — a deadline that has passed without a working fix reaching our vehicle.  This defect leaves us with no reliable way to charge the vehicle away from home, directly impacting my husband’s ability to conduct his work.","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]}]}