{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11761741,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2026","dateComplaintFiled":"09/02/2026","vin":"5XYP5DHC9MG","components":"UNKNOWN OR OTHER","summary":"After receiving a Kia\u2011issued transmission control module (TCM) software update, my 2021 Kia Telluride experienced a severe and dangerous transmission malfunction while descending a high mountain pass in Colorado.  When I attempted to downshift for engine braking, 3rd gear completely disengaged, causing the vehicle to accelerate uncontrollably downhill.  None of the lower gears would engage or hold as they had prior to the software update.  This forced me to slam on the brakes and ride them continuously down the mountain, creating a serious loss\u2011of\u2011control hazard and risk of brake failure. Downshifting is essential for safe descent on steep grades, and the vehicle\u2019s inability to do so created an extremely dangerous situation.  The issue was duplicated by the Kia dealership technicians, and Kia field engineers have confirmed awareness of the problem.  Despite this, Kia Corporate refuses to authorize transmission replacement or reversal of the software update, leaving the vehicle in an unsafe condition.  This is a critical safety defect involving gear disengagement, loss of engine braking, unintended acceleration, and brake\u2011dependent descent control.  The vehicle is unsafe to operate on mountain roads, and Kia has declined to perform the necessary repairs.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"TELLURIDE","manufacturer":"Kia America, Inc."}]}]}