{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11761781,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/28/2025","dateComplaintFiled":"09/02/2026","vin":"4S4BSATC9K3","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"The Starlink infotainment touchscreen in my 2019 Subaru Outback Touring has progressively failed. Visible bubbles have formed under the glass, consistent with screen delamination. The screen registers phantom inputs on its own without being touched (\"ghost touch\"), changing settings, and interrupting functions while the vehicle is being driven. The touchscreen has now become completely unresponsive to actual touch input.  Because the head unit controls and displays the backup camera, this failure interferes with the rear visibility display when reversing, creating a safety concern. The ghost inputs also present a driver distraction while the vehicle is in motion.  I first documented this problem and presented the vehicle for service at a dealership in April 2025, maybe even prior, and I have dated video documentation showing the progression of the failure since then. The condition has worsened over time regardless of weather, though symptoms intensify with heat and sun exposure.  The failure also disables hands-free operation, including Bluetooth phone connectivity, voice commands, and navigation control. Functions designed to be operated hands-free while driving now cannot be used at all, which encourages manual phone handling for navigation and calls - defeating the vehicle's built-in distraction-prevention systems.  I am aware this failure pattern (delamination, ghost touch, and unresponsiveness in Starlink units) is widely reported by other owners of 2019\u20132023 Subaru vehicles. No warning preceded the failure, and the vehicle has not resolved with restarts. Current mileage approximately 134,XXX. Failure began at approximately 60,XXX miles ~ November 2024.","products":[{"type":"Vehicle","productYear":"2019","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}