{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11761879,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/02/2026","dateComplaintFiled":"09/03/2026","vin":"5FNRL6H75LB","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"​I am writing to issue a formal complaint regarding gross negligence, logistics failures, and deceptive service practices surrounding mandatory recall work on my 2020 Honda Odyssey. ​1. Failure to Complete Recall Software Work After Overnight Retention On Tuesday, September 1, your service department texted stating: \"the software update did not finish. We do need it overnight.\" We agreed to leave the vehicle. However, upon pickup, the infotainment display confirmed that the update was never completed and remains stuck at Step 5/6 (System Update 24084.7 / Front Control Box B.1.4.6). Retaining a customer's vehicle overnight under the guise of completing software work and returning it unfinished is a direct misrepresentation of labor performed. ​2. Extreme Logistics Failure and Disregard for Customer Time At 12:55 PM on Wednesday, September 2, your department texted: \"Ready to go now!\" My wife arrived promptly, yet your staff forced her to wait until 2:40 PM—nearly two hours later—before physically releasing the car. This gross delay caused her to miss our children’s school pickup, forcing me to leave my workplace unexpectedly to handle child transportation due to your operational incompetence. ​3. Cascading Network Faults and Critical Safety Systems Disabled Prior to service, the dashboard displayed minor Sensing suite warnings, for which your department quoted an exorbitant $250 diagnostic fee. Upon picking up the vehicle, the dashboard warning count escalated from 5 to approximately 9 active system failures. Due to the interrupted ECU software installation corrupting the CAN-BUS network, the following primary vehicle controls are now completely inoperable: ​Supplemental Restraint System (SRS / Airbag) (Newly triggered post-service) ​Vehicle Stability Assist (VSA) System ​Automatic Brake Hold System ​Electric Parking Brake (EPB) System ​Electric Power Steering (EPS) ​Hill Start Assist ​Honda Sensing Suite (Lane Departure, Collision Mitigation, Road Departure) ​Releas","products":[{"type":"Vehicle","productYear":"2020","productMake":"HONDA","productModel":"ODYSSEY","manufacturer":"Honda (American Honda Motor Co.)"}]}]}