{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11762860,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/24/2024","dateComplaintFiled":"09/08/2026","vin":"1C6SRFMT1PN","components":"STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING","summary":"The vehicle developed a turn-signal malfunction in which the turn signal would not operate/cancel properly. An authorized Ram dealership inspected the vehicle and diagnosed a failed Steering Column Control Module (SCCM) that required replacement. The part was backordered for approximately four months. I was later advised to contact another authorized Ram dealership that had the part available, and I scheduled an appointment specifically to have the previously diagnosed SCCM issue repaired.  After that appointment, I was advised by the service department that the issue had been fixed. Because I am a truck driver and can be away for four to five months at a time, I later discovered that the same turn-signal problem was still occurring. I contacted the dealership and reported that the problem had not been corrected. I was subsequently told I would need to pay approximately $150 for another diagnostic evaluation, which I declined because the problem had already been diagnosed and I had been told it was repaired.  During a recent visit to the same dealership for a separate recall, I asked another service advisor to review the prior service visit. I was informed that their records did not show that the SCCM had been replaced or that the previously diagnosed problem had actually been repaired, despite my having been told at the earlier visit that it was fixed.  The turn-signal malfunction remains a safety concern because other motorists may not receive an accurate indication of my intention to turn or change lanes, increasing the risk of a collision. The vehicle and the condition are available for inspection. I have retained service documentation concerning the original diagnosis and subsequent dealership visits.","products":[{"type":"Vehicle","productYear":"2023","productMake":"RAM","productModel":"1500","manufacturer":"Chrysler (FCA US, LLC)"}]}]}