{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11763333,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2026","dateComplaintFiled":"09/10/2026","vin":"1FT7W2B69GE","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"My 2016 Ford F250 was flagged under safety recall notice 25S89, NHTSA recall 25V572 for the issue of where the backup camera could display a blank/distorted image, or message that the rear view camera is unavailable. The camera on my F250 has not completely failed, but has exhibited the known issues mentioned in the recall intermittently. I received the recall notice from Ford and brought my F250 to Wiscasset Ford for a scheduled appointment on 5/9/2026 to address. Wiscasset Ford did not repair my camera or replace any parts based on what they claimed was \"a lack of recall codes were present\". The dealership afterward must have entered in the database that they have addressed the recall as my VIN now shows no open recalls on it, despite the fact they didn't replace/repair anything.  I received a letter from Ford referring to \"Customer Satisfaction Program 25N15\" stating not to return to the dealer for this repair \"UNLESS\" if the rear view camera displays a blank or distorted image. On 8/10/2026, my truck exhibited the distorted image/\"camera not available\" message again on an occasion in reverse. I took photos/video as proof.  I once again made an appointment for 9/10/2026 at 8:15AM to address the issue. Upon arrival and explaining the reason for my service appt. to the advisor, I was asked if I was willing to pay for the diagnostic to be done on my F250. I stated no as my issue was based on a known recall and I showed my photos/video of the failure as proof. The advisor excused himself to speak with the shop foreman. Returned saying they'd look at my truck \"as a good faith issue\", (generous of them...) but they'd have to repeat the \"test for codes\" process and if the codes were still not there, there was nothing they could do, despite my evidence my truck having the symptoms relative to the recall. Plus I'd have to leave my truck with them all day, despite having an appt. Took 1 hour to test on 5/9.  Left as I felt they do not take this safety concern seriously.","products":[{"type":"Vehicle","productYear":"2016","productMake":"FORD","productModel":"F-250 SD","manufacturer":"Ford Motor Company"}]}]}