{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11763415,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/28/2026","dateComplaintFiled":"09/10/2026","vin":"5UX33EM01P9","components":"POWER TRAIN","summary":"I am requesting that BMW North America open a formal Customer Relations case regarding a front differential failure on my 2023 BMW X7 M60i. At approximately 60,000 miles, I began experiencing a whining/howling noise that increased with vehicle speed, along with a metallic grinding noise from the front drivetrain area. The vehicle was subsequently diagnosed, and during the diagnostic process the front differential fluid was drained and inspected. A significant amount of metal shavings and metallic debris was found in the differential oil, indicating internal component wear. I have photographs documenting the contaminated fluid and metal particles. As an initial attempt to address the issue, the front differential fluid was replaced. However, the fluid change did not improve the condition or eliminate the noises. Due to the continued symptoms and evidence of internal wear, the front differential ultimately required replacement. I am particularly concerned because this vehicle has been serviced exclusively by BMW since new and maintained in accordance with BMW's recommended maintenance schedule. To my knowledge, front differential fluid service is not included in BMW's standard maintenance program or service recommendations for this vehicle. As a result, I relied upon BMW's maintenance requirements and had no reason to believe additional preventative service was necessary. This X7 M60i is also our third BMW vehicle. The failure of a major drivetrain component on a properly maintained vehicle at approximately 60,000 miles was both unexpected and disappointing. I respectfully request that BMW North America review the diagnosis, repair records, and supporting photographs; determine whether similar failures have been reported on comparable X7 M60i vehicles; consider goodwill reimbursement for the front differential replacement; and conduct an engineering review of this failure for future tracking and analysis.","products":[{"type":"Vehicle","productYear":"2023","productMake":"BMW","productModel":"X7","manufacturer":"BMW of North America, LLC"}]}]}