{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11763681,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/04/2026","dateComplaintFiled":"09/11/2026","vin":"JTJCJMGA3T2","components":"ELECTRICAL SYSTEM","summary":"The 12-V battery of a brand-new Lexus RX450h died suddenly without any warning, only about 5 weeks into regular driving, with 120 miles on the odometer.  Lexus Roadside Assistance was called in to jump-start the battery, and the vehicle was driven directly to the dealership (about 5 miles away) for service.  The dealership service checked the battery and indicated it \u201cpassed\u201d all tests and is in \"good\" condition.  However, the service technicians could not identify or suggest any reason for such a sudden death of virtually a brand-new battery (5-week new, 120-mile usage).  The dealership indicated that there is nothing they can do for the battery because Lexus warranty protocol would not allow them to replace it.  The Lexus Engagement Center was also contacted, and they indicated that, per Lexus protocols, they could not do anything about it, except documentation on the battery failure and file it for future reference.    The customer considered this suddenly \u201cfailed\u201d battery as a serious safety concern, because it is completely unknown how and why it happened suddenly in the first place.  The customer repeatedly discussed and/or emailed such concerns to both the dealership and Lexus Engagement Center staff on the same matter, only requesting to replace the \u201cfailed\u201d battery with a new one.    Both dealership and Engagement Center concluded no replacement can be done, only \u201ccontinued monitoring\u201d of the failed battery, citing Lexus protocols.  However, the dealership service department also acknowledged there is no way for any customer to monitor this 12-V battery with either onboard displays or Lexus APP, as the 12-V battery condition is not being monitored by the existing Lexus software.  Only another unfortunate incident or even fatal accident due to this \u201cdead\u201d battery could be the outcome of such \u201ccontinued monitoring\u201d and documented \u201crepeated\u201d failure.  After that, they may be able to involve Lexus field engineering team to investigate it further.","products":[{"type":"Vehicle","productYear":"2026","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]}]}