{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11764278,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2026","dateComplaintFiled":"09/15/2026","vin":"3VV4B7AX9PM","components":"FORWARD COLLISION AVOIDANCE","summary":"On September 14, 2026, my 2023 Volkswagen Tiguan SEL R-Line experienced a sudden electronic/system failure while the vehicle was in use. The infotainment system entered a continuous reboot cycle and subsequently displayed a black screen. At approximately the same time, the SOS/emergency-call indicator illuminated red and the vehicle/app reported “Emergency call function limited! Service vehicle.” Multiple vehicle functions then became unavailable, including Front Assist/automatic emergency braking, cruise control, navigation, compass, and Dynamic Road Sign Display. The instrument cluster displayed active warnings, and the Dynamic Road Sign Display fault generated a loud warning chime approximately every 30 seconds while driving. The repeated audible warning was significantly distracting. Attempts to restart the infotainment system and completely power-cycle the affected systems did not restore normal operation. Disconnecting and reconnecting the 12-volt battery also did not correct the original failure. The vehicle was subsequently taken to an authorized Volkswagen dealership for diagnosis. I am reporting this because the failure was not limited to entertainment or convenience equipment. The electronic failure coincided with loss of multiple driver-assistance functions, including Front Assist/automatic emergency braking, as well as loss of the vehicle’s SOS/emergency-call capability. The repeated warning chimes also created an additional distraction while operating the vehicle. The vehicle is currently at an authorized Volkswagen dealership awaiting diagnosis/repair. Volkswagen Customer CARE case 07734827 has been opened regarding the incident.","products":[{"type":"Vehicle","productYear":"2023","productMake":"VOLKSWAGEN","productModel":"TIGUAN","manufacturer":"Volkswagen Group of America, Inc."}]}]}