{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11766060,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/21/2026","dateComplaintFiled":"09/22/2026","vin":"5fnyf6h33gb","components":"UNKNOWN OR OTHER","summary":"American Honda Motor Co. Inc. and dealership (Della Honda - Plattsburgh, NY) refused to perform the required alignment as part of recall campaign 26V365 without out-of-pocket payment. As part of the recall, they removed and replaced lower trailing arms and installed subframe bracing. The service advisor said alignment was part of the recall. However, after the work was complete and I drove away from the dealership, the steering wheel was noticeably pulling to the left. I brought it back immediately and they said they had not performed the alignment as it was not part of the covered recall. They charged me for the alignment stating they thought the steering pulling was from my recent strut replacement, not the rear subframe replacement. Alignment after this type of subframe work should be standard practice and part of the covered expenses for the recall.","products":[{"type":"Vehicle","productYear":"2016","productMake":"HONDA","productModel":"PILOT","manufacturer":"Honda (American Honda Motor Co.)"}]}]}