{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11766483,"manufacturer":"Nissan North America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/22/2026","dateComplaintFiled":"09/23/2026","vin":"SJKCH5CR4JA","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"On XXX, at about 8:45 AM MT, my 2018 INFINITI QX30 (77,152 miles) suddenly lost all mobility on XXX in the [XXX]/[XXX] area during rush hour. The vehicle had started normally and driven about 9 miles with no warning lights or starting problems. Because traffic was stop-and-go, my recollection is that I had manually disabled Auto Stop/Start. I stopped normally with traffic. When traffic moved again, I released the brake and attempted to accelerate, but the vehicle would not move. Multiple warning lights appeared and I could not restore it to a drivable condition.  The vehicle remained disabled in an active highway lane for about 40–45 minutes. It could not move under its own power, and a roadway incident-response vehicle accompanied by police had to push it to the shoulder before it could be towed to an authorized INFINITI dealer. There was no crash or injury, but the incident created a serious traffic safety hazard.  The dealer found no DTCs and reported no freeze-frame data. Testing confirmed intermittent starter engagement; at times the starter solenoid would not engage. The dealer diagnosed an intermittent starter/solenoid failure, and the auxiliary battery tested “marginal.” However, the dealer has stated that it cannot confirm the starter failure caused the original I-70 loss of mobility, so the highway-disablement cause remains unresolved.  The dealer recommends starter replacement so the vehicle can be restarted, road-tested, and further diagnosed. I have asked the dealer to consult INFINITI technical support regarding the unexplained loss of mobility, absence of fault-code/freeze-frame data, possible relevance of the auxiliary battery/Start-Stop system, and further testing. The original starter remains installed and available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"INFINITI","productModel":"QX30","manufacturer":"Nissan North America, Inc."}]}]}