{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11767161,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/24/2026","dateComplaintFiled":"09/26/2026","vin":"2FMPK4J95HB","components":"ENGINE","summary":"I am writing to formally demand a permanent resolution and full coverage for a severe manufacturing defect on my 2017 Ford Edge (VIN: [XXX]). Ford shop has repeatedly failed to properly diagnose this vehicle, costing me over $2,023 in useless repairs [image_S6uQaz.png, image_qhJEm9.png, image_1tAQVw.png].Here is the undeniable timeline and evidence of your shop's malpractice:First Visit (Invoice #XXX): I paid $1,072.67 for code P0036 [image_S6uQaz.png]. Ford team replaced the downstream O2 sensor and updated the PCM software per TSB 18-2212A [image_S6uQaz.png]. Ford invoice stated the \"Complete Vehicle Check Up\" was OK [image_S6uQaz.png]. The light came back on immediately.Second Visit (Invoice #XXX): I paid $950.95 because the vehicle was shaking [image_qhJEm9.png, image_1tAQVw.png]. Ford team replaced all 4 spark plugs and the #2 ignition coil [image_qhJEm9.png, image_1tAQVw.png]. Fordclaimed the issue was fixed. The light came back on again.The Absolute Proof (XXX): After experiencing another violent cold-start shudder, I took the vehicle to XXX Garage for an independent inspection. They found codes P0302 (Cylinder #2 Misfire) and P0316 (Misfire on Start-Up) [image_qhJEm9.png]. Upon opening the hood, the engine coolant level was found to be severely below the minimum line, completely empty at the bottom of the reservoir.Your technicians completely missed or ignored the root cause twice. This is a textbook, documented case of the notorious Ford 2.0L EcoBoost Coolant Intrusion / Engine Block structural defect. The burning coolant poisoned the O2 sensor during my first visit, and fouled the brand-new Cylinder 2 spark plug overnight during my second visit.Because your shop repeatedly misdiagnosed a known factory defect while taking thousands of dollars from me, I demand the following:Full engine replacement (Short Block/Long Block) covered 100% under Ford's Customer Satisfaction Program 21N08 or via dealer goodwill assistance at zero INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]}]}