{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11767450,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/25/2026","dateComplaintFiled":"09/28/2026","vin":"KNDJ23AUXM7","components":"ENGINE","summary":"consumer protection complaint against Gateway Kia of North Brunswick for wrongful warranty denial, deceptive business practices, and failure to comply with a federally mandated class action settlement.On Friday, September 25, 2026, my 2021 Kia Soul was left at Gateway Kia due to engine distress. The service department performed a physical mechanical bearing test and confirmed that the vehicle has a failed connecting rod bearing (the engine rod is shot).Despite this definitive physical proof of mechanical failure, the dealership's service department and Kia Corporate Consumer Affairs flatly refused to honor the repair or provide a mandated loaner vehicle. They claimed the vehicle is \"out of warranty\" and \"does not match a recall.\"This vehicle is explicitly covered under the Kia Nu Engine Class Action Settlement, which legally mandates a Lifetime Warranty Extension for connecting rod bearing wear and failures for qualifying vehicles, regardless of original ownership or standard factory warranty expiration. Furthermore, the settlement explicitly dictates that a free loaner or alternative transportation must be provided while a class vehicle is held for a qualifying engine failure.By running a physical test that proved a settlement-covered mechanical failure, yet refusing to honor the court-ordered warranty extension, Gateway Kia is engaging in deceptive trade practices and violating federal class settlement terms. They are holding my inoperable vehicle while I am forced to maintain a $449.13 monthly finance payment to Credit Acceptance Corporation for a vehicle they refuse to fix.Requested Resolution:I request that the Division of Consumer Affairs investigate Gateway Kia of North Brunswick and compel Kia America, Inc. to immediately authorize the engine replacement under the Class Action Settlement terms.","products":[{"type":"Vehicle","productYear":"2021","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]}]}