{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11767500,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/07/2026","dateComplaintFiled":"09/28/2026","vin":"5YJ3E1EA6JF","components":"SUSPENSION","summary":"While operating 2018 Tesla Model 3(Odometer: ~174,489 miles)the vehicle experienced a catastrophic mechanical failure when the front suspension lateral link detached/separated from the subframe. The collapse of the right upper/lower suspension immediately rendered the vehicle non-drivable and non-rolling, Tesla quoted $4803 in customer-pay repairs, specifying complete replacement of the front subframe structure, front compliance links and front lateral links.   Prior Service & Warning Symptoms Presented to Tesla:On XXX (Invoice #XXX; Odometer: 89,939 miles), I brought this exact vehicle to the Tesla Service Center in [XXX], specifically complaining of a front-end steering issue (Clicking noise when steering wheel turns right)Tesla technicians noted could not duplicate and performed no diagnostic torque checks or structural inspections of the lateral link fasteners Correlation to Known Safety Defect / Recall 23V-235 (SB-23-31-001) Safety Recall 23V-235 (Tesla Bulletin SB-23-31-001)Tesla acknowledges that front suspension lateral link fasteners on 2018–2019 Model 3s can loosen and back out over time, leading to lateral link separation from the subframe while driving. Crucially, Tesla’s defect report explicitly highlights that \"abnormal noise from the front suspension when steering\" is the primary early warning indicator of loosening fasteners before total separation occurs Defect Summary & Remedy Denial:We previously brought the vehicle to Tesla Service reporting the exact warning symptom front-end steering noise associated with loosening lateral link fasteners The issue was left uncorrected, directly resulting in eventual fastener detachment lateral link separation and severe consequential damage to the front subframe structure Tesla Service management refused recall remedy or goodwill coverage on the grounds that this specific VIN was excluded from the narrow VIN list for Recall 23V-235 despite the vehicle exhibiting the identical defect  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"TESLA","productModel":"MODEL 3","manufacturer":"Tesla, Inc."}]}]}