{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11767908,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/27/2026","dateComplaintFiled":"09/29/2026","vin":"KNDNE5KA9T6","components":"ELECTRICAL SYSTEM","summary":"2026 Kia Carnival Hybrid SX.   The digital instrument cluster intermittently flickers, goes blank, and displays \u201cNO SIGNAL\u201d while driving, potentially causing loss of access to speed, gauges, warning indicators, and other safety information. The failures occur unpredictably. I initially noticed the issue after the vehicle had been parked in the sun and the dashboard was very hot, but I do not know whether temperature is related.  I first brought the vehicle to an authorized Kia dealer in August 2026. The dealer documented and verified my complaint. The repair order states that moving the monitor caused it to flicker and display \u201cNo Signal.\u201d The dealer identified Kia campaign SC361R1 as having an update for this concern and performed the update. The display flickered again while the technician was re-securing it. I was told to return if the problem persisted. It did. The instrument cluster screen goes blank for several minutes at a time while the car is running or it flickers on & off for extended time (up to minutes) and resets to normal randomly.  I returned the vehicle for further diagnosis. The dealer again verified the blank/flashing/\u201cNO SIGNAL\u201d condition. Kia Techline directed diagnostic testing and then advised replacement of the instrument cluster. The dealer installed a replacement cluster, but it also went blank and displayed \u201cNO SIGNAL.\u201d Techline then approved replacement of the main dashboard wiring harness.  During teardown, the dealer discovered an aftermarket amplifier had previously been spliced into the OEM harness. The dealer now states it is \u201clikely\u201d the amplifier was disrupting the cluster signal and is denying warranty coverage. The exact cause remains UNKNOWN.  The vehicle is currently disassembled at the Kia dealer, and the original harness/splice is presently available for inspection. The replacement harness has not yet been installed. Kia America has been notified under Customer Care Case #26389879.","products":[{"type":"Vehicle","productYear":"2026","productMake":"KIA","productModel":"CARNIVAL HYBRID","manufacturer":"Kia America, Inc."}]}]}