{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11768200,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2026","dateComplaintFiled":"09/30/2026","vin":"NMTKHMBX2JR","components":"POWER TRAIN","summary":"Unknown, ​I recently received a Customer Support Program notice from Toyota regarding a known transmission noise affecting certain 2018 Toyota C-HR vehicles. My vehicle exhibits the exact symptoms described in the bulletin—specifically, a small plane-like engine sound when driving between 20 and 40 mph. ​On XXX, I brought my vehicle to Toyota of [XXX] for diagnosis and service under this program. However, the dealership returned the vehicle without performing any repairs, claiming that it is outside the program's coverage. Given that my vehicle's symptoms directly match the documented defect covered by Toyota's customer support initiative, I am requesting a re-evaluation of my vehicle's eligibility and a resolution to this transmission issue.  P.S. I escalated this to Toyota Headquarters and I received same denial response.  I replied As many owners on public forums and social media have noted, CVT reliability concerns are a well-documented challenge for this model. Given Toyota’s strong reputation for long-lasting vehicles, I was surprised to find that my specific serial number is currently excluded from your service program. Could you please clarify if Toyota will reimburse the costs if I have this repair performed by a private mechanic, as indicated at the bottom of your recent letter? I am currently documenting all related records for my files. My response was ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"TOYOTA","productModel":"C-HR","manufacturer":"Toyota Motor Corporation"}]}]}