{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11768791,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/07/2026","dateComplaintFiled":"10/04/2026","vin":"5YJYGDEE7MF","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"COMPONENT: The car computer (Tesla HW3 / \"Full Self-Driving Computer 3,\" which houses the Autopilot computer and GPS) failed during a scheduled overnight over-the-air software update from version XXX in early XXX. The update failed to install, and from that point all cameras were black including the backup camera, navigation was frozen, and every driver-assistance feature was unavailable: Autopilot, FSD, automatic emergency braking, forward collision warning, lane keeping, and blind spot monitoring. The failed unit was returned to the owner and is available for inspection.  SAFETY RISK: The vehicle remained drivable with crash-avoidance systems and the federally required backup camera disabled. The only indication was a camera-unavailable message; there was no clear warning that AEB and collision warning were off. The vehicle was driven about three weeks in this condition while awaiting parts.  CONFIRMED BY MANUFACTURER: Yes. Tesla remote diagnosis determined the car computer required replacement. Tesla remotely cancelled and re-pushed the update on XXX; the download stalled at 0 B/s and never installed. Tesla Service in [XXX] replaced the car computer on XXX at owner expense ($2,489.48; outside basic warranty, goodwill declined). Tesla's repair notes state the loss of all camera images and Autopilot capability occurred \"after a failed software update.\"  PRIOR WARNINGS: None. No warning lamps or messages before the update; the vehicle operated normally on XXX Owner resets, power-off, and 12V disconnect did not restore function.  ASSESSMENT: The Autopilot computer failed during a manufacturer-pushed software update. Owner forums and automotive press reported numerous similar HW3 computer failures in summer 2026 following Tesla software releases. No crash, fire, or injury. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"TESLA","productModel":"MODEL Y","manufacturer":"Tesla, Inc."}]}]}