{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11769012,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/26/2026","dateComplaintFiled":"10/05/2026","vin":"2FMPK3J90LB","components":"ENGINE","summary":"The EGR cooler failed on my 2020 Ford Edge ST Line. On 9/26/26, I started my car and it began smoking white/gray from exhausts and burning odor. Leading up to this incident and during, there was no warning indicators or messages regarding the engine that appearerd. The temperature gauge remained at it's normal operating temperature, dead center. \\n\\nI had the car towed to a local mechanic. They ran diagnostic & codes on the vehicle and threw a P0301code. The mechanic noticed the loss of antifreeze without seeing a leak, smoke was coming from the car and the car had no \\\"service engine\\\" lights appear. He ruled out a cracked cylinder head and began further diagnostics on the EGR cooler. He found the coolant was leaking directly into the exhaust recirculation tracks and straight into cylinder #1. He explained due to Ford's faulty EGR cooler that cracked, draining all the antifreeze directly inside cylinder #1 without triggering a service light or overheating warning. I was told my vehicle would not be driveable and need a complete new engine or replacement. The mechanic notified me that there was a TSB (technical service bulliten) labeled \\\"TSB 20-2234\\\" where Ford has explicitly acknowledged this engineering defect in the 2019-2020 design flaw. The mechanic's diagnosis states that the engine failure was entirely a consequential result of the EGR defect, with a vehicle with regular service history.\\n\\nMy safety was at major risk, as well as the safety of other's.  This engine failure includes sudden power loss, loss of steering/brakes, loss of sensors and any ability to handle the car. I would have instantly come to a stop, easily leading to a catastrophic crash or injury to myself/other's.\\n\\nI contacted Ford, opened a case # and was denied any assistance. I have no vehicle and out 7K engine that was due to the negligence of this faulty part. It is being towed, at my expense to the Ford dealership for further escalation as there is a new defect investigation with the","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]}]}