{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11769106,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/05/2024","dateComplaintFiled":"10/05/2026","vin":"3GTU9EET0MG","components":"POWER TRAIN","summary":"The contact owns a 2021 GMC Sierra 1500. The contact stated that the transmission was previously replaced. The contact stated that 20,000 miles later, the vehicle started to experience erratic hard shifting while driving at various speeds, and the vehicle failed to respond upon shifting into reverse(R). The vehicle was towed to the dealer, where the battery was replaced; however, the failure recurred. The contact received notification of NHTSA Campaign Number: 24V797000 (Power Train). The vehicle was towed back to the dealer, where it was determined that the transmission needed to be replaced. The contact was advised that the repair was not covered under the extended warranty coverage associated with the recall because the required DTC was not retrieved. The contact advised the dealer to complete the TCM software update under the recall, which would enable the generation of warning lights and DTC. After several attempts, the dealer informed the contact that the TCM software update was unsuccessful. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure by phone and email, a case was filed, and documents were sent to the manufacturer. The failure mileage was approximately 38,000.","products":[{"type":"Vehicle","productYear":"2021","productMake":"GMC","productModel":"SIERRA 1500","manufacturer":"General Motors, LLC"}]}]}