{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11769392,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2023","dateComplaintFiled":"10/06/2026","vin":"1GYS4MKL3MR","components":"ENGINE","summary":"Body of what was just sent to GM- this should answer most/all questions:  To the GM Executive Resolution Team,   I am escalating a critical safety hazard and severe dealer misconduct involving my 2021 Cadillac Escalade (53,700 miles), which is fully covered under the GM Factory Powertrain Warranty and a GM Platinum Extended Warranty.   This vehicle is experiencing its third catastrophic top-end valvetrain failure. The component history on this VIN is as follows:   First Failure: Lifters replaced at a GM dealership in Miami, FL. The worn camshaft was left in place. Second Failure: Lifters replaced at AutoNation Cadillac West Palm Beach. The worn camshaft was left in place. Third Failure: The engine is actively failing again, knocking and ticking severely on warm restarts due to complete bleed-down.   My last attempt to address this issue was to take the vehicle to Wallace Cadillac in Stuart, FL, and physically presented the Service Manager with glitter-filled oil and an oil filter containing metal debris, proving advanced mechanical erosion and engine self-destruction.   Instead of initiating a warranty claim, the Service Manager/Senior Technician at Wallace Cadillac explicitly instructed me to continue driving the vehicle until it completely \"blows up and have it towed in,\" claiming GM corporate would otherwise do nothing. As supporting evidence, he recited a recent claim refusal on an XT4’s engine where “I bore-scoped it and knew it was done, returned it to GM and they did not reimburse the warranty claim because we did not follow their tear down procedure”.   Advising a customer to operate a 5,500-pound luxury SUV with heavily contaminated oil and a failing valvetrain until a catastrophic engine blowout occurs on a public highway is a profound safety violation and an extreme liability. A sudden engine seizure at highway speeds poses an immediate risk of a high-speed accident to my family.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CADILLAC","productModel":"ESCALADE ESV","manufacturer":"General Motors, LLC"}]}]}