{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11771093,"manufacturer":"Volvo Car USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2026","dateComplaintFiled":"10/14/2026","vin":"LYV102DL5KB","components":"UNKNOWN OR OTHER","summary":"Complaint is regarding the known A/C evaporator failure in my 2019 Volvo XC60 Inscription with approximately 60,000 miles and Volvo’s subsequent denial of goodwill assistance.  Disappointing Volvo denied assistance on the grounds that we had “not been loyal enough” despite having purchased 2 new vehicles from them. Both were extensively serviced at Volvo before we moved several hours away from the nearest Volvo dealership, my vehicle remained fully maintained and exceptionally low mileage.  Volvo issued Technical Journal TJ 35912.1.0 addressing A/C evaporator repairs including instructions for an additional resistor/in-line jumper cable during replacement.  I notified Volvo of the A/C problems during peak of summer, when I was moving across [XXX] with animals. The service department was rude and offered no meaningful solution—not even a reasonable path to getting my vehicle repaired or ensuring I had access to a safe, usable vehicle.  My vehicle’s interior has reached temperatures exceeding 120°F. Children, elderly and animals cannot ride in the car. The NHTSA warns that vehicle interiors can heat up by approximately 20°F in just 10 minutes, and the CDC recognizes extreme heat exposure as a potentially life-threatening risk.  denying assistance because we supposedly have not been loyal enough—despite purchasing two new fully loaded vehicles and maintaining our vehicle properly—is unacceptable customer service and falls far short of the expectations associated with a premium automotive brand. We planned to purchase another xc60 within a year, how can we?  Volvos quality, reliability, and responsible customer support is no where to be found. A costly component failure at approximately 60,000 miles, combined with the lack of assistance during extreme heat and a denial based on our alleged lack of loyalty, has seriously undermined my confidence in the brand. I am asking Volvo to take responsibility for addressing this situation and provide a fair resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2019","productMake":"VOLVO","productModel":"XC60","manufacturer":"Volvo Car USA, LLC"}]}]}